FAQ - Questions & Answers

ORDER

  • What are the shipping costs for my order to the mentioned delivery address?
    The shipping costs are calculated at the end of your order after entering the delivery address.
  • Which payment options are there?
    https://www.vector-welding.com/Zahlungsmoeglichkeiten

    For deliveries within Germany you have the following payment options:
    -Cash on pickup
    -Prepayment by bank transfer
    -Payment by cash on delivery (plus cash on delivery fee 8.90)
    -Payment via PayPal
    -Payment by invoice

    For deliveries abroad you have the following payment options:
    -Prepayment by bank transfer
    -Payment via PayPal
  • Is it possible to pick up my order in Cologne?
    After agreement, you can pick up your goods between 9amto5pmfor cash.
  • How long are the delivery times?
    The delivery times within Germany are 1-2 working days.
  • Can I change my delivery / billing address later?
    Yes.For this we ask you to send a short note by mail to the following address:info@vector-welding.com
  • How can I track my shipment?
    After sending your order, you will receive a mail from us in which the tracking number is and you can see the shipment history.
  • Who can I contact if I have questions about my order?
    You can reach us Mondays to Fridays from 9am to 5pm.
    By phone: 02203 5710150
    By mail to the following address:info@vector-welding.com