FAQ - Questions & Answers


  • What are the shipping costs for my order to the mentioned delivery address? 
    The shipping costs are calculated at the end of your order after entering the delivery address.
  • Which payment options are there? 

    For deliveries within Germany you have the following payment options: 
    - Cash on pickup 
    - Prepayment by bank transfer 
    - Payment by cash on delivery (plus cash on delivery fee € 8.90) 
    - Payment via PayPal 
    - Payment by invoice 

    For deliveries abroad you have the following payment options: 
    - Prepayment by bank transfer 
    - Payment via PayPal 
  • Is it possible to pick up my order in Cologne? 
    After agreement, you can pick up your goods between 9am to 5pm for cash. 
  • How long are the delivery times? 
    The delivery times within Germany are 1-2 working days.
  • Can I change my delivery / billing address later? 
    Yes. For this we ask you to send a short note by mail to the following address: info@vector-welding.com 
  • How can I track my shipment? 
    After sending your order, you will receive a mail from us in which the tracking number is and you can see the shipment history. 
  • Who can I contact if I have questions about my order? 
    You can reach us Mondays to Fridays from 9am to 5pm. 
    By phone: 02203 5710150 
    By mail to the following address: info@vector-welding.com